WhatsApp customers can now e book Uber rides in India. An official WhatsApp chatbot has been launched to facilitate this service, and it has been made obtainable in Lucknow first. Presently, it has been rolled out within the English language, however it’s prone to be made obtainable in different regional languages as properly. The combination is alleged to be a global-first for Uber and appears to make reserving a cab a simple affair. Uber and WhatsApp look to increase this service to different cities quickly.
WhatsApp customers can e book an Uber experience by messaging Uber’s enterprise account quantity; scanning a QR code, or clicking a hyperlink on to open an Uber WhatsApp chat. The chatbot will then ask the consumer to supply pickup and drop off places and selected the form of experience they wish to e book. The chatbot will provide upfront fare info and can give the driving force’s anticipated time of arrival as properly.
This feature to e book an Uber experience through WhatsApp is at the moment solely obtainable within the English language. It’s stated to increase to different Indian languages quickly. WhatsApp additionally confirms that the service is obtainable to each new and present customers who registered with just one telephone quantity on Uber.
With this integration, riders will not have to obtain or use the Uber app. From consumer registration, reserving a experience, and getting a visit receipt, all of the features are stated to be managed throughout the WhatsApp chat interface. The corporate says that riders get the identical security options and insurance coverage protections as those that e book journeys through the Uber app immediately. They are going to be knowledgeable of the title of the driving force and license plate of the driving force on reserving. They may also be capable of monitor the situation of the driving force enroute to the pickup level and be capable of converse to the driving force anonymously utilizing a masked quantity.
The WhatsApp chat stream is alleged to tell the rider about security pointers, together with methods to attain Uber in case of emergencies. The corporate says that if the consumer selects the ‘emergency’ choice whereas on the journey, they may obtain an inbound name from Uber’s buyer help group. Uber riders may also have entry to its security line quantity to name, if wanted, till half-hour after the journey ends.