Indians Most popular On-line Channels to Buy Smartphones in 2021: Report


Over 50 % of smartphones offered in India in 2021 have been purchased on-line in comparison with greater than one-third final yr, as per a report. This shift in buying pattern is attributed to the prolonged presence of COVID-19, and excessive variety of casualties throughout its second wave in 2021. The report additionally stated that the shoppers purchased extra smartphones (15 %) belonging to inexpensive premium and premium segments (priced Rs. 30,000 and above) in 2021 as in comparison with final yr (7 %).

In keeping with Counterpoint Analysis’s Market Lens client survey, restrictions on motion throughout COVID-19 pressured many offline shoppers to buy telephones on-line. In 2020, 63 % of shoppers bought smartphones from offline channels as in comparison with 37 % in 2021. Final yr, 47 % purchased their handsets from on-line channels as in comparison with 53 % this yr.

Moreover, “The reverse migration of information staff from huge cities to smaller cities and cities additionally performed a key position in popularizing on-line channels,” the analysis agency stated. Moreover, particular gives, number of decisions, and pricing are a number of extra causes which compelled folks to choose on-line channels for smartphone buy.

Curiously, there was additionally a shift within the supply of knowledge on smartphones. Customers relied extra on YouTubers in addition to influencers and never on phrase of mouth and mates/household to make a smartphone buying choice this yr. Equally, on-line evaluations and articles have been additionally neglected in favour of comparability web sites and TV adverts whereas making smartphone buying selections.

As talked about, prospects purchased smartphones belonging to inexpensive premium and premium segments as a result of they saved extra because of make money working from home state of affairs. “The smartphone has turn out to be a necessary a part of life with the rise in digital connectivity. Consequently, there’s a motion out there, with a good portion of smartphone customers seeking to buy their subsequent smartphone from the next worth band,” the market analysis agency stated.


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